AdvantageCare Physicians
We are seeking dynamic Patient Care Advocates to join our Call Center in Syracuse, NY starting September 2022! T he Patient Care Advocate will answer calls and emails from patients, and place outbound calls to our ACPNY medical centers or to patients.
The Patient Care Advocate will work in a fast-paced inbound phone center environment assisting patients in scheduling appointments and other medical requests.
Description of Duties:
Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
Requires the capacity to gain a comprehensive understanding of one or more EHR systems.
Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
Maintains applicable call center database by entering/amending information.
Required to meet specific call center performance metrics of productivity and quality assurance.
Performs other job-related duties as required.
Qualifications:
High School Diploma or GED required Some college coursework required Associate's or Bachelors' Degree preferred One year of previous experience working in a customer service, customer facing (i.
e.
retail or hospitality) or call center environment required Strong telephone soft skills gained from prior customer/patient experience in a similar call center role required Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact required Clear speaking voice required Outstanding work ethic and strong adherence to shift schedule required Two
years of previous experience working in an inbound call center environment preferred One year of healthcare experience as a Medical assistant or assisting patients in any capacity preferred Previous experience using EPIC system preferred Bilingual - Spanish preferred Additional Information Requisition ID:
220KY About the Company:
AdvantageCare Physicians.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Patient Care Advocate will work in a fast-paced inbound phone center environment assisting patients in scheduling appointments and other medical requests.
Description of Duties:
Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
Requires the capacity to gain a comprehensive understanding of one or more EHR systems.
Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
Maintains applicable call center database by entering/amending information.
Required to meet specific call center performance metrics of productivity and quality assurance.
Performs other job-related duties as required.
Qualifications:
High School Diploma or GED required Some college coursework required Associate's or Bachelors' Degree preferred One year of previous experience working in a customer service, customer facing (i.
e.
retail or hospitality) or call center environment required Strong telephone soft skills gained from prior customer/patient experience in a similar call center role required Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact required Clear speaking voice required Outstanding work ethic and strong adherence to shift schedule required Two
years of previous experience working in an inbound call center environment preferred One year of healthcare experience as a Medical assistant or assisting patients in any capacity preferred Previous experience using EPIC system preferred Bilingual - Spanish preferred Additional Information Requisition ID:
220KY About the Company:
AdvantageCare Physicians.
Estimated Salary: $20 to $28 per hour based on qualifications.
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