Product Manager - Service Tools

Company Name:
The Product Manager is responsible for leading all product management activities for the Service Tools Marketing group of the Leak Detection Tools business line in the areas of sales channel guidance, customer technical support, product manufacturing support, new product development, and product marketing.
Direct all aspects of product management; including product changes/improvements and assisting in new product development (utilizing the appropriate INFICON procedures).
Develop and implement general marketing and promotional strategies for products and promote product line as a whole through appropriate product literature, product packaging materials, point of sale materials and publications.
Manage and communicate relevant product changes, warranty information, product accessory information and software updates by developing relevant materials including Marketing News bulletins for both internal and external customers.
Direct, organize and maintain pricing strategy and create price sheets as appropriate. Maintain current knowledge of all prices and sales procedures. Recommend strategies to improve market position and reduce costs.
Direct VOC activities to define customer requirements for new products and product enhancements. Coordinate with Engineering Project Manager to insure timely completion and implementation.
Direct the strategy for service, including writing manuals, application notes, and any other technical support documentation.
Provide sales and technical support on an as needed basis, to internal and external customers worldwide.
Support communications and advertising efforts to include marketing materials (brochures, trade shows, manuals, etc.), web based promotional material, trade show support and other related activities.
Assist the Marketing Manager with various assignments as required.
Travel as necessary to train, promote, sell and support INFICON Service Tools.
Bachelor of Science in Engineering, Science or Business.
Minimum of 3-4 years experience in product management, technical sales or related technical discipline.
Excellent communication and problem solving skills that are customer focused, including written, oral and presentation is required.
Excellent interpersonal skills that will create develop and foster relationships with customers, management and employees. Proven leadership a plus.
Must be dependable and self-motivated with excellent time management and organizational skills.
Proficient in Microsoft Office applications as well as a familiarity with ERP systems.
Willingness to travel 20% of the time, some international.
GPA of 3.0 or better is preferred.
Technical aptitude, HVAC&R or automotive aftermarkets experience a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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