Technical Support Engineer

Company Name:
Our emphasis on innovation and its source - dedicated employees - keeps us looking for talented individuals who are ready to meet aggressive goals in a high-technology company constantly developing new marketing-leading products. Good people are critical to our success and, in return, we offer opportunities for personal and professional growth, competitive compensation, and excellent benefits for our diverse, global workforce.
Provide technical assistance for customers and sales personnel for Thin Film products via telephone and email. Some engineers may have product specialization and will be responsible for providing back-up support for non-specialized products.
Provide product training, including giving presentations to customers, sales personnel, at technical conferences, regarding products and applications in conjunction with other Technical Support and Product Marketing personnel.
Develop and/or assist in the creation of appropriate training documentation such as training presentations, user manuals, technical publications and other material. Update content as needed.
Provide technical support, testing and performance evaluations of standard products for new and existing customer applications.
Provide written documentation of laboratory work and equipment evaluations of INFICON's and competitor's instruments.
Manage training and demo inventory and make recommendations to acquire applications equipment, and operate and maintain such equipment and laboratory facilities within budget constraints. This includes the maintaining of appropriate demonstration and training equipment for use in the field by customers and sales personnel.
Provide technical and pricing assistance to Sales Correspondents and Order Services personnel in the preparation of quotations and orders as required.
Provide feedback to INFICON's Product Marketing management on a periodic basis in areas of: Industry technological and economic trends, new applications/product opportunities, competitive activity (product, pricing, etc.) and recommendations for addition and improvements to INFICON sales and technical literature.
Comply with Corporate policies, procedures and standards and government regulations, including all applicable export regulations.
Provide trade show support as required.
Bachelor degree in a technical discipline (Material Sciences, Engineering, Physics, Chemistry or related science).
Excellent communication skills (oral and written), good organizational skills with ability to work well with others.
Experience with customer support with ability to train customers and sales engineers preferred.
Experience with computers and Microsoft business software and ability to adapt to various field situations.
Experience with optics, vacuum, scientific instrumentation, thin film deposition equipment desired.
Willingness to travel.
A cumulative GPA of 3.0 or higher is preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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