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Call Center Analyst 1- 4439776

Job Details7 positions available immediatelyStart Date:
5/20/15 Hours:
9am-5pm2-3 month temporary assignment in East Syracuse, NY 13057Project background/ Job DescriptionThe call analyst will be responsible for auditing phone interactions, between customer and customer service agents to deter the purpose of the call, how service issues were resolved and provide a synopsis of all relevant call details.
Primary responsibilities (Day to Day Responsibilities)- Quickly and accurately provide a summary of a customer -agent interaction- Document all call information, according to standard operating procedures, in a web application environment- Answer inquiries from data analyst, clarifying and adding desired information to ensure that data quality issues are minimal.
Soft Skills of Ideal Candidate - Excellent listing skills - Good data entry and typing skills- Strong attention to detail- Excellent written and verbal communication skills- Ability to quickly develop detailed but concise synopses of lengthy unstructured content- Some root cause analysis experienceOther DetailsSome training on Nexidia and Bus Ops Metrics App Some college education is required PLEASE NOTE THERE ARE 4 SIMILAR POSITIONS AVAILABLE DEPENDING ON SKILL LEVEL Required Skills:
Desired Skills:


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