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Customer Care Representative


Job Responsibilities:
Responsible for accurate, timely entry and maintenance of provider information and the synchronization of data into the provider database.
Receives, classifies, reconciles, and summarizes documents for multiple lines of business for provider enrollment applications.
Performs routine but varied clerical duties in accordance with standard procedures.
Sets up and maintains records, logs, and files.
Identifies, analyzes, and resolves issues.
Participates, if needed, in system testing in support of new functionality, new system processes, and business rules changes that will impact provider enrollment processes.
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
EDUCATION/
Experience:
High school diploma or GED.
A minimum of one year of call center experience.
Excellent computer skills.
Excellent computer skills.
Good verbal and written communication skills

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