Call Center Operator
Call Center Operator
Job Description: Works with Help Desk Managers to insure superior customer satisfaction in Help Desk services for all DUMAC verticals.
General Duties:
Monitor and respond to all support request via phones or emails.
Respond, or escalate support calls from customers in a timely manner.
Escalate calls to management if time based targets are not met.
Maintain open, positive and professional communication with clients, fellow employees and management.
Assist in the design of new support tools and procedures.
Other duties as assigned
Special Skills
Ability to deal with customers of all temperaments; possess the ability to maintain appropriate communication with customers over the phone or via email.
Sharp listening, creative questioning and good note-taking skills to gain a clear understanding of the software application and needs, in order to provide an effective solution.
Excellent oral and written communication skills.
Ability to work quickly and efficiently to resolve or escalate issues.
Ability to learn quickly and retain knowledge.
Good creative problem solving skills, an independent thinker, and a dedication to customer satisfaction.
Positive 'can-do' attitude, energy and enthusiasm with professional business-like appearance.
Physical Requirements
Desk work with some lab testing requires ability to sit or stand throughout normal work day
Availability to Work
Monday-Friday 8AM-5PM (some overtime required based on business needs)
Must be able to work until calls are completed.
Must be available to work 1-2 Weekends per month.
Requirements
1 Year of Customer service experience required.
Quick service restaurant management experience a plus.
Practical experience with PCs is desired.
Type at least 30 wpm
Good work ethic
In return, we offer a competitive hourly rate, a comprehensive benefit package including paid training, medical, dental, vision, life, short term and long term disability insurances, an employee-friendly Paid Time Off policy and a 401k plan with employer contributions.
We conduct a Criminal Background and Drug Test on all New Hires.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description: Works with Help Desk Managers to insure superior customer satisfaction in Help Desk services for all DUMAC verticals.
General Duties:
Monitor and respond to all support request via phones or emails.
Respond, or escalate support calls from customers in a timely manner.
Escalate calls to management if time based targets are not met.
Maintain open, positive and professional communication with clients, fellow employees and management.
Assist in the design of new support tools and procedures.
Other duties as assigned
Special Skills
Ability to deal with customers of all temperaments; possess the ability to maintain appropriate communication with customers over the phone or via email.
Sharp listening, creative questioning and good note-taking skills to gain a clear understanding of the software application and needs, in order to provide an effective solution.
Excellent oral and written communication skills.
Ability to work quickly and efficiently to resolve or escalate issues.
Ability to learn quickly and retain knowledge.
Good creative problem solving skills, an independent thinker, and a dedication to customer satisfaction.
Positive 'can-do' attitude, energy and enthusiasm with professional business-like appearance.
Physical Requirements
Desk work with some lab testing requires ability to sit or stand throughout normal work day
Availability to Work
Monday-Friday 8AM-5PM (some overtime required based on business needs)
Must be able to work until calls are completed.
Must be available to work 1-2 Weekends per month.
Requirements
1 Year of Customer service experience required.
Quick service restaurant management experience a plus.
Practical experience with PCs is desired.
Type at least 30 wpm
Good work ethic
In return, we offer a competitive hourly rate, a comprehensive benefit package including paid training, medical, dental, vision, life, short term and long term disability insurances, an employee-friendly Paid Time Off policy and a 401k plan with employer contributions.
We conduct a Criminal Background and Drug Test on all New Hires.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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